Temukan jawaban atas pertanyaan yang sering ditanyakan mengenai penukaran mata uang asing di Dua Sisi Money Changer.
Kurs beli adalah nilai yang digunakan ketika kami membeli mata uang asing dari Anda.
Kurs jual adalah nilai yang digunakan ketika Anda membeli mata uang asing dari kami.
Contoh: jika Anda membawa USD dan ingin menukarkannya ke Rupiah, maka yang digunakan adalah kurs beli USD.
Ya. Nilai tukar mata uang dapat berubah mengikuti kondisi pasar valuta asing.
Kurs yang ditampilkan pada website dapat diperbarui sewaktu-waktu. Untuk transaksi, kurs yang berlaku adalah kurs yang dikonfirmasi pada saat transaksi dilakukan.
Kami berusaha menampilkan kurs terbaru pada website. Namun karena nilai tukar dapat berubah sepanjang hari, silakan konfirmasi kurs sebelum melakukan transaksi.
Untuk transaksi dalam jumlah tertentu, Anda juga dapat menghubungi kami terlebih dahulu untuk mendapatkan informasi kurs yang tersedia.
Kami melayani berbagai mata uang asing seperti:
USD — US Dollar
SGD — Singapore Dollar
EUR — Euro
AUD — Australian Dollar
JPY — Japanese Yen
GBP — British Pound
MYR — Malaysian Ringgit
dan mata uang lainnya sesuai ketersediaan.
Silakan hubungi kami untuk memastikan ketersediaan mata uang yang Anda butuhkan.
Untuk transaksi penukaran valuta asing, pelanggan dapat diminta menunjukkan dokumen identitas yang masih berlaku, seperti KTP atau Paspor, dan dokumen Underlying yang bisa anda unduh pada halaman Underlying sesuai dengan jenis dan nilai transaksi serta ketentuan yang berlaku.
Untuk transaksi tertentu, dokumen pendukung tambahan dapat diperlukan.
Ketentuan minimum transaksi dapat berbeda tergantung jenis mata uang dan ketersediaan pecahan.
Silakan hubungi kami apabila Anda membutuhkan mata uang atau pecahan dalam jumlah tertentu.
Untuk mata uang populer dalam jumlah normal, stok biasanya tersedia sesuai kondisi outlet.
Namun untuk transaksi dalam jumlah besar, mata uang tertentu, atau kebutuhan pecahan tertentu, kami menyarankan Anda melakukan konfirmasi terlebih dahulu agar ketersediaan dapat dipastikan.
Penerimaan uang asing bergantung pada kondisi fisik, seri, tahun emisi, serta ketentuan yang berlaku untuk mata uang tersebut.
Uang yang robek, rusak, terkena noda berat, memiliki tulisan atau cap, maupun seri tertentu dapat memiliki ketentuan penerimaan yang berbeda.
Tim kami akan melakukan pengecekan terlebih dahulu sebelum transaksi.
Bisa, selama pecahan yang Anda inginkan tersedia.
Jika Anda membutuhkan pecahan khusus untuk perjalanan, bisnis, atau kebutuhan lainnya, sebaiknya informasikan kepada kami terlebih dahulu.
Jumlah yang diterima dihitung berdasarkan:
Nominal yang ditukar × kurs yang berlaku pada saat transaksi.
Sebelum transaksi diselesaikan, nilai tukar dan jumlah transaksi akan dikonfirmasi terlebih dahulu.
Ya. Setelah transaksi selesai, pelanggan akan mendapatkan bukti transaksi sesuai prosedur yang berlaku.
Kami menyarankan pelanggan untuk menyimpan bukti transaksi tersebut.
Untuk keamanan transaksi, pastikan melakukan penukaran valuta asing melalui Authorized Money Changer yang memiliki izin sesuai ketentuan Bank Indonesia.
Sebelum melakukan transaksi, Anda juga dapat memastikan nilai tukar dan nominal yang akan diterima terlebih dahulu.
Bisa.
Anda dapat menghubungi kami melalui WhatsApp untuk:
Menanyakan kurs terbaru
Mengecek ketersediaan mata uang
Menanyakan ketersediaan pecahan
Menginformasikan rencana transaksi dalam jumlah besar
Hubungi Dua Sisi Money Changer →
Anda dapat menghubungi kami terlebih dahulu untuk menginformasikan mata uang dan nominal yang dibutuhkan.
Konfirmasi reservasi tetap bergantung pada ketersediaan mata uang dan kurs pada saat transaksi.
Silakan lihat halaman Branches untuk mengetahui alamat outlet, jam operasional, nomor WhatsApp, dan petunjuk lokasi Dua Sisi Money Changer.
Tentu. Berikut versi Inggrisnya dengan gaya yang natural untuk website—bukan terjemahan literal.
Find information about exchange rates, currency availability, transaction requirements, supporting documents, transaction security, and Duasisi Money Changer services.
The buying rate applies when Duasisi buys foreign currency from you.
The selling rate applies when you buy foreign currency from Duasisi.
For example, if you bring USD and exchange it for Indonesian Rupiah, the USD buying rate applies.
Not necessarily.
Exchange rates displayed on our website are indicative, non-binding, and subject to change at any time, depending on market conditions and currency availability.
The applicable transaction rate is the rate confirmed at the time of the transaction.
Exchange rates on our website are updated on business days during our Head Office operating hours.
Rates may not be updated on Saturdays, Sundays, and Indonesian public holidays.
For the latest rate before making a transaction, please contact the official WhatsApp number of your preferred Duasisi branch.
Reference market rates, JISDOR, bank rates, and physical banknote exchange rates may differ.
Physical currency exchange rates may be affected by market conditions, transaction timing, currency availability, denominations, and the cost of supplying physical banknotes.
For transactions at Duasisi, please refer to the exchange rate confirmed by Duasisi.
Duasisi provides a range of foreign currencies, including USD, SGD, EUR, AUD, GBP, JPY, MYR, SAR, AED, CAD, HKD, THB, VND, and other currencies, subject to availability.
Availability may vary between branches and may change at any time.
To confirm currency and denomination availability, please contact the official WhatsApp number of the branch you plan to visit.
Yes, subject to availability.
If you require specific denominations, we recommend confirming availability with the relevant branch via official WhatsApp before visiting.
Customers may be required to present a valid identification document, such as an Indonesian ID card (KTP) or passport.
Depending on the type, amount, and purpose of the transaction, additional information or supporting documents may be required in accordance with applicable regulations.
Requirements may vary depending on the currency, transaction amount, and available denominations.
Please contact your preferred Duasisi branch if you have a specific currency or transaction requirement.
Not always.
However, for larger transactions, certain currencies, or specific banknote denominations, we recommend confirming availability through the branch's official WhatsApp before visiting.
No.
Duasisi does not require a deposit or booking fee for currency reservations.
Please be cautious of anyone claiming to represent Duasisi and requesting payment or a transfer to an account outside Duasisi's official procedures.
Acceptance depends on the physical condition, series, year of issue, and applicable requirements for the currency.
Banknotes that are damaged, torn, heavily stained, written on, stamped, or from certain series may need to be inspected by our teller.
Final acceptance can only be determined after the banknotes have been physically inspected.
Yes.
Once your transaction is completed, you will receive a transaction receipt in accordance with our procedures.
Please keep the receipt for your records or in case you need customer service assistance later.
An underlying transaction refers to the supporting information or documentation explaining the purpose of certain foreign currency transactions.
Underlying requirements depend on the type, value, and purpose of the transaction, as well as applicable Bank Indonesia regulations.
No.
Documentation requirements depend on the value, type, and purpose of the transaction and applicable regulations.
If supporting documents are required, the Duasisi team will inform you about the documents that need to be prepared.
It depends on the purpose of the transaction.
Supporting documents may include invoices or bills, contracts or agreements, travel documents, education expenses, medical expenses, investment documents, business-related documents, or other documents that can demonstrate the purpose of the foreign currency purchase.
Actual requirements remain subject to applicable regulations and transaction review.
Please contact Duasisi before visiting a branch.
Let us know the currency, estimated amount, purpose of the transaction, and your preferred branch.
Our team can assist you with currency availability and inform you of any supporting documents that may be required.
Duasisi Money Changer is operated by PT Tetra Duasisi as a licensed non-bank foreign exchange provider in accordance with applicable regulations.
For your security, always use a licensed money changer and communicate only through official Duasisi channels listed on our website.
Only use contact details and branch WhatsApp numbers listed on the official Duasisi Money Changer website.
Do not rely on bank account details, WhatsApp numbers, or payment instructions provided by third parties without first verifying them through Duasisi's official channels.
No.
Do not make payments to personal bank accounts or other accounts provided by individuals claiming to represent Duasisi.
If you receive a suspicious payment request, verify it through an official Duasisi channel before taking any action.
Duasisi does not issue online invoices requesting deposits or payments for currency reservations.
If you receive an invoice, payment link, or transfer request claiming to be from Duasisi and you are unsure whether it is genuine, do not make any payment until you have verified it through an official Duasisi channel.
Duasisi operates branches in Jakarta and Surabaya.
Please visit our Branches page for the latest branch locations, operating hours, official WhatsApp numbers, telephone numbers, and directions.
Saya sarankan tidak menuliskan daftar cabang di dalam FAQ. Lebih baik FAQ mengarah ke halaman Branches sehingga ketika ada relokasi, pembukaan, atau penutupan cabang, kita hanya perlu memperbarui satu source.
For the latest exchange rates, currency availability, and banknote denominations, please contact the official WhatsApp number of your preferred Duasisi branch.
Rates displayed on our website can be used as an initial reference, but the actual transaction rate must be confirmed.
To ensure that exchange rate and currency availability information comes from the correct source, questions regarding rates, currency availability, and denominations should be directed to Duasisi's official WhatsApp channels.
Duasisi's social media channels are primarily used for public information, education, and communication.
Please use the Customer Service / Problem Report page on the Duasisi website.
Include relevant transaction information, such as the branch and voucher number if available, so our team can review and follow up on your report.
Check Rates
View our indicative exchange rates.
Find a Branch
Find branch locations, operating hours, official WhatsApp numbers, telephone numbers, and directions.
Ask via WhatsApp
Confirm rates, currency availability, denominations, or transaction requirements before visiting.
Underlying Information
Learn about supporting documents and requirements that may apply to certain foreign currency transactions.
Untuk versi final website, saya menyarankan satu terminologi dibuat konsisten di seluruh halaman: “Authorized Money Changer” untuk headline/consumer-facing communication, lalu “licensed non-bank foreign exchange provider” di bagian penjelasan formal. Ini membuat bahasanya tetap mudah dipahami customer sekaligus lebih precise.